The Case for Service Design Competency in Education Senior Leadership  (Copy)

How do you know whether the ‘services’ your organisation provides are actually working for the people who use them? 

We’re not talking solely about central team processes here, we’re talking about the whole delivery within education; beyond meeting standards, auditing or organisational targets, to whether the newly appointed teacher moving through your induction process feels genuinely set up to succeed. Whether the student navigating a difficult transition feels supported and understood. Whether the family trying to engage with the school feels like the door is actually open for them.