Our Privacy Notice

Our contact details

Name: Matt Silver

Contact Number:07835 171952

This version was last updated on 11th February 2023.

Purpose of this Privacy Notice

This privacy notice aims to provide you with the information on how The Glass House Leadership Lab collects and processes your personal data through your use of our website. This includes any data you provide when you sign up to our email, book a discovery call or book a service.

This website is not intended for use by children (those under the age of 18 years) and we do not knowingly collect any data relating to children.

Please read this notice in conjunction with any other privacy notice we may provide to ensure you are fully aware and understand how and why we are using your data.

Controller

The Glass House Leadership Lab is the controller and has responsibility for your personal data (referred to as “we”, “us” or “our” within this privacy notice.

The type of personal information we collect

Personal data/information relates to any information about you that could be used to identify you. We currently collect and process the following information:

Personal identifiers data which includes, first name, last name, title
Contact data which includes email address, billing address, telephone number
Marketing and Communications Data which includes your preferences for receiving marketing and information from us and third parties as well as your communication preferences
Aggregated data which may be statistical or demographic data collected for any purpose. This information may be derived from your personal data but does directly or indirectly identify you and is therefore not considered to be personal data. Any aggregated data that is connected with your personal data to make you identifiable will be considered personal data and treated as such in line with this privacy notice.
Statistical data including responses to forms and surveys which will inform our product and service development. Any identifiable data will be considered personal data and treated as such in line with this privacy notice.

It is important that the personal data we have recorded for you is accurate and current. Please make us aware of any changes in your personal data during your relationship with us by contacting info@glasshouselab.com

How we get the personal information and why we have it

We collect personal data through the following:

Direct interactions: information provided directly by you
Automated technologies/ interactions: through your use of our website. This is typically collected through server logs
Third parties: information may be passed directly to us from third parties you have interacted with possibly including advertising networks, other linked industry services and providers
Publicly available sources: for example Companies House

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To book an initial discovery call with a member of our team
For us to contact you regarding an enquiry you have raised with us
In response to a request for a service
As part of our news and information subscription
As a request for marketing
To provide us with feedback
Participation through a survey or form

We use the information that you have given us in order to

Contact you regarding an enquiry
Follow-up from an initial consultation
Contact you regarding any future session bookings or service provisions
Provide you with news and updates regarding our services
Collect information about your usage and engagement with our website
Inform our offers, products and services

Any personal data you provide is strictly shared between The Glass House Leadership Lab Team as necessary and appropriate.

How we use your personal data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation. This can include:

To register your interest in our service for you to obtain further information
To register you as a new customer
To process and deliver your service through managing payments
To notify you about any changes in our policies or terms and conditions

If for any reason you decide not to proceed with The Glass House Leadership Lab in line with our terms and conditions and do not wish to be contacted in the future regarding news and service offers. You are able to remove your consent for use to contact you by contacting info@glasshouselab.com

As part of our legitimate interest and your interest and whereby fundamental rights do not prevent those interests. This can include:

For us to understand and reflect on your experience of our service and to inform our service offers and development
To measure and inform the types of communications we send
To improve our website, services, products, marketing, client experiences
To make informed suggestions of content/ services/ products of interest

If you do not wish to receive certain communications or content from us you can remove your consent by contacting info@glasshouselab.com

We only use your personal data for the purpose it was collected as outlined above, however, we may have reason to use your personal data for another purpose compatible with the original collection intention. If we need to use your personal data for an unrelated purpose we will notify you and provide you with the reasons and the relevant legal basis. Where this reason is required by law, we may process your personal data without your knowledge or consent in accordance with the law.

Failure to provide personal data

Where your personal data is required under the terms of a contract between you as the client and The Glass House Leadership Lab and you fail to provide the data when requested, we may not be able to proceed with and perform the contract agreed or in the process of being agreed with you. In this case you will receive notification of cancellation of contract.

Third-party marketing links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy notices and practices. Please consult each website’s privacy notice to stay informed of how your data is being used.

We do not directly share your information with third parties for marketing unless this has been specifically agreed with you beforehand with your consent gained.

Third party service providers

Third parties may include other relevant services to your specific needs and goals which have been identified with The Glass House Leadership Lab as being of benefit to you. In order to proceed with our service we may share your personal data with these parties in order to carry out our contractual obligations for example as through values assessments and physiology data collection. As such we may permit them to process your personal data for the specified purposes and not for their own purposes. You may be given the option to consent for further contact from these third party service providers.

How we store your personal information

Your information is securely stored within password protected files and where appropriate, encryption. The Glass House Leadership Lab Team only access your personal data for the intended purposes outlined above and only when appropriate. All staff have a duty of confidentiality.

We keep your personal data for as long as needed to fulfil its collection purpose. Basic information for any clients who have entered a contract with The Glass House Leadership Lab must be kept for 6 years after the contract due to tax. Personal data not deemed necessary or appropriate will be minimised as soon as it is no longer relevant or needed and disposed of by shredding of any written materials and deleting all electronically stored information including any back-ups and copies. Some data may be pseudonymised to dissociate it from your to enable us to continue to use it for statistical or research purposes.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to exercise any of your legal rights regarding our collection, use and storage of your personal data. Please contact info@glasshouselab.com

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at The Glass House Leadership Lab: matt@glasshouselab.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk