Our Privacy Notice
Please read this Privacy Notice carefully and ensure that you understand it.
Our contact details
Name: Matt Silver
Contact Number: 07835 171952
E-mail: info@glasshouselab.com
Website: www.glasshouselab.com
This version was last updated on 31st January 2026.
Purpose of this Privacy Notice
This Privacy Notice applies only to you use of our website (please see section for information about third party marketing links).
It aims to provide you with the information on how The Glass House Leadership Lab collects and processes your personal data through your use of our website. This includes any data you provide when you sign up to our email communications, complete a quiz, screen or diagnostic, book an exploratory call or book a service.
This website is not intended for use by children (those under the age of 18 years) and we do not knowingly collect any data relating to children.
Please read this notice in conjunction with any other privacy notice we may provide to ensure you are fully aware and understand how and why we are using your data.
About Us
This website is owned and operated by The Glass House Leadership Lab (referred to as “we”, “us” or “our”) within this privacy notice. We act as the controller for all personal data provided through the use of of this website.
What is personal data?
We define “personal data” in accordance with the UK GDPR and the Data Protection Act 2018, meaning any information that identifies you or could reasonably be used to identify you either directly or indirectly. This includes your name and contact details, identification numbers and other online identifiers.
The type of personal information we collect
Depending upon your use of our site, we may collect and hold some or all of the personal set out below (using the methods set out in the next section). We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children and/or data relating to criminal convictions and/or offences.
Personal identity data which includes, first name, last name, title, job role and organisation.
Contact data which includes email address, billing address, telephone number
Financial data including bank account and payment card details for any services purchased.
Transaction Data including details about payments to and from you (e.g. invoicing) and other details of products and services you have purchased from us.
Technical Data
Profile Data which includes username and password (for example where you are taking digital courses) and information regarding purchases, feedback and quiz, screen and survey and diagnostic responses and results.
Statistical data including responses to quizzes, screens, forms, diagnostics and website how you make use of our website.
Marketing and Communications Data which includes your preferences for receiving marketing and information from us as well as your communication preferences
Aggregated data which may be statistical or demographic data collected for any purpose. This information may be derived from your personal data but does directly or indirectly identify you and is therefore not considered to be personal data. Any aggregated data that is connected with your personal data to make you identifiable will be considered personal data and treated as such in line with this privacy notice.
It is important that the personal data we have recorded for you is accurate and current. Please notify us of any changes by contacting info@glasshouselab.com.
How we get the personal information and why we have it
We collect personal data through the following:
Direct interactions: information provided directly by you (e.g. forms, quizzes, bookings, emails).
Automated technologies/ interactions: through your use of our website (e.g. server logs, analytics).
Third parties: information passed to us by services you have interacted with, including diagnostics platforms, booking systems, or advertising and industry partners.
Publicly available sources: such as Companies House
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To complete a quiz, assessment, or diagnostic and receive personalised results
To book in an initial exploratory call
For us to respond to an enquiry
As part of our news, insights and information subscription
For marketing communications
To provide us with feedback
Participation through a survey or form
As part of a service provision
We use your personal data to:
Generate personalised quiz, assessment, or diagnostic results
Contact you regarding an enquiry or follow up from an initial consultation
Manage bookings, sessions, and service delivery
Provide relevant insights, resources, and updates about our work
Maintain records and manage our relationship with you through our CRM system
Understand engagement with our website, content, and services
Inform the development of our offers, products, and services
Any personal data you provide is strictly shared between The Glass House Leadership Lab Team as necessary and appropriate.
How we use your personal data
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Contractual obligation
This may include processing data to:
Register your interest in our services
Register you as a new client
Deliver services, including managing payments, fees and administration
Notify you of changes to our terms, policies, or services
Enable participation in a quiz, screen, or diagnostic
If you decide not to proceed with The Glass House Leadership Lab and do not wish to receive further communications, you may withdraw your consent by contacting info@glasshouselab.com.
Legitimate interest
Where your fundamental rights are not overridden, this may include:
Providing access to, personalised results and follow-up insights from screens, quizzes or diagnostics
Understanding client experience (e.g. through feedback survey completion) to inform service development
To improve and deliver relevant content to our website, communications, and services
Making relevant suggestions about content, services, or offers
Enable participation in a prize draw
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support reporting and data hosting)
You can opt out of communications at anytime by using the unsubscribe links provided or by contacting info@glasshouselab.com.
We do not use your personal data for automated decision‑making or profiling that significantly affects you. We only use your personal data for the purpose(s) for which it was collected. If we need to use it for another compatible purpose, we will notify you and explain the legal basis. Where required by law, we may process personal data without consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Failure to provide personal data
Where personal data is required to fulfil a contract and you fail to provide it, we may be unable to proceed with the service. In such cases, you will be notified of any cancellation.
How we store your personal information
A controller decides why and how personal data is processed.
A processor processes data on behalf of the controller and has no independent purpose or control.
The Glass House Leadership Lab acts as the data controller for all personal data collected.
Your personal information is stored securely and accessed only by authorised members of The Glass House Leadership Lab team when required to deliver our services. Where appropriate, data is protected using password protection, encryption, and other technical and organisational security measures. All staff are bound by confidentiality obligations.
We retain personal data only for as long as necessary:
Client records are retained for 6 years following their last engagement with us for tax and legal purposes
Other personal data is minimised or deleted when no longer required
Personal data that is no longer required is securely deleted or anonymised. Some anonymised or pseudonymised data may be retained for statistical, research, or service development purposes.
Use of Online Screens and Reflective Tools
From time to time, we offer online screens, questionnaires, and reflective tools to support leadership development, coaching, and workforce insight.
These tools are designed for informational and reflective purposes only. They are not psychological, medical, clinical, or diagnostic assessments, and they do not provide diagnoses, treatment recommendations, or formal evaluations of individuals or organisations.
Results are indicative and should be interpreted as a tool for reflection, learning, or development conversations, rather than as definitive statements. Where appropriate, insights may be explored further through coaching, facilitated development, or consultancy support.
Use of third party service providers
We use trusted third-party platforms and applications, who act as data processors to support the delivery of our services for example to host our website, host forms, quizzes, screens and diagnostics and provide analytics. These providers act as data processors on our behalf and process personal data only according to our instructions. They are required to handle data securely, confidentially, and solely for the purpose of delivering the services we provide, in line with applicable data protection law. They are not permitted to use your data for their own purposes.
Some of these third-party providers may store or process personal data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses (SCCs) with the UK Addendum to ensure personal data is afforded protections equivalent to those under UK GDPR compliance, to maintain the security and confidentiality of your data.
In some cases, third-party providers may deliver specialist services aligned with your needs and goals, such as leadership diagnostics, values-based assessments, or physiological data collection. Where necessary to fulfil our contractual obligations, we may share relevant personal data with these providers solely for the purpose of delivering the agreed service.
You may be given the option to consent separately to further contact from third-party providers. You are under no obligation to provide this consent, and it will not affect the services we provide to you.
We remain responsible as the data controller for all personal data collected and regularly monitor the practices of third-party service providers to ensure they comply with our instructions, security obligations, and applicable data protection law.
Third-party marketing links
This website may include links to third-party websites, plug-ins or applications. We do not control these third-party websites and are not responsible for their privacy notices, data collection and storage practices. Please consult each website’s privacy notice before providing them with your data and to stay informed of how your data is being used.
We do not directly share your information with third parties for marketing unless this has been specifically agreed with you beforehand with your consent gained and you will be able to opt-out at any time.
Your data protection rights
Under data protection law, you have rights which we will always work to uphold including:
Your right to be informed - You have the right to be informed about the collection and use of your personal data. This Privacy Notice should provide you with all the information you need, however you can always contact us.
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information.
Your right to object to processing - You have the the right to object to the processing of your personal information for a particular purpose or purposes.
Your right to withdraw consent - If we are relying on your consent as the legal bases for using your personal data, you can withdraw this consent at anytime.
Your right to data portability - You have the right to ask that the personal data you have provided us directly which is being processed using automated means for the provision of a contract or service can be copied and transferred for use with another service or business, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you wish to exercise any of your legal rights regarding our collection, use and storage of your personal data. Please contact info@glasshouselab.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at The Glass House Leadership Lab: matt@glasshouselab.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes to this Privacy Notice
We may make changes to this Privacy Notice from time to time for example if the law changes or if we change our business in a way that affects personal data use and protection.
Any changes will be immediately posted on this page and you will be deemed to have accepted the terms of the Privacy Notice on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.